Mountain Creek

COVID-19 Safety Statement

Urban Sherpa Travel is committed to the health and safety of our guests and our team. Please be aware that exposure to COVID-19 is an inherent risk in any public location where people are present. We have taken numerous steps to reduce this inherent risk and ask that you familiarize yourself with our COVID-19 health and safety requirements and precautions prior to your visit. You should evaluate your own level of risk when determining whether to visit. By traveling with Urban Sherpa Travel you acknowledge and agree that you assume these inherent risks associated with your attendance as we have explained them to you.

In response to COVID-19, Urban Sherpa Travel has implemented the following safety measures to promote the health and safety of our guests and employees:

• All guests and employees must wear a face mask or covering that fully covers the entire mouth and nose, fits snugly against the side of the face, and secures under the chin at all times while onboard and in stations, unless actively eating or drinking while stationary and maintaining appropriate physical distancing
• Guests must maintain social distancing when on board, entering, or exiting the bus
• To meet social distancing guidelines, passenger capacity per bus will be reduced on our buses
• Guests should seat themselves with social distancing in mind
• The first row behind the driver will not be open for passengers
• Urban Sherpa Travel employees will be provided appropriate PPE, including masks, to adhere to CDC recommendations
• Guests are encouraged to perform a self-health screening prior to arriving at the pickup location for their trip
• Sanitizing wipes and/or will be available on all buses
• We are practicing social distancing and additional cleaning protocols at the facilities we visit
• All Urban Sherpa Travel employees will be required to undergo health screenings before they arrive at work, given their interaction with guests and other employees on our trips

We have implemented an updated daily bus cleaning and disinfecting process, including the following:

• Utilizing an EPA-approved disinfectant chemical
• Wiping down of all high-touch surfaces
• Mopping the floor
• Wiping down lavatories
• Applying chemical mist to all surfaces via pump sprayer

IF YOU FEEL SICK OR THINK YOU MAY HAVE BEEN EXPOSED TO COVID-19, PLEASE STAY HOME AND CONTACT YOUR HEALTHCARE PROVIDER.

Reminders from the Centers for Disease Control

• The best prevention is not to be exposed to the virus.
• Stay home when you feel sick.
• Avoid contact with people who are sick.
• Avoid touching your eyes, nose and mouth.
• Frequently wash your hands with soap for at least 20 seconds.
• If soap and water are not readily available, use an alcohol-based (60% alcohol) hand sanitizer.
• Regularly clean high-touch surfaces with standard household cleaning spray or wipes.

What is your registration/cancellation policy?

• Pre-register any time before the trip.
• All walk-ons are cash only, first come, first served.
• Refunds, minus a 20% or $20 transaction fee which every is greater, are possible for cancellations 72 hours or more in advance of your trip.
• We regret that refunds will not be given for cancellations within 72 hours the of the trip.
• No refunds or carry-overs will be given for missed trips.
• Children under the age of 18 must sign off with our Urban Sherpas, and signed releases for medical attention must be provided to our Urban Sherpas. Download the Minor Permissions Slip >

Does your registration/cancellation policy change for special events?

For certain trips or special events, due to volume-discount pricing, we regret we cannot offer refunds/cancellations as per our normal policy. Purchases are non-refundable and non-transferrable between dates/times. Where this is the case, we display the exception prominently before and during the booking process. Please book your selection carefully!